Frequently asked questions

All drivers handle basic English. For fluent English (detailed conversation, tour-guiding, complex directions), add the "English-speaking driver" extra at booking.

Yes. For multi-leg or overnight trips (e.g. Tbilisi → Kazbegi → Telavi over three days), contact our team directly — these are priced per itinerary rather than per route.

Enter your pickup and drop-off, pick a date and time, choose a vehicle class, then confirm details. You receive an email confirmation with booking reference the moment you submit.

We accept bookings up to a year ahead and down to two hours before pickup. For peak periods (New Year, public holidays, summer weekends in Batumi), booking 48 hours ahead is safer.

Yes. Free cancellations up to 12 hours before pickup. Changes (time, date, vehicle class) are free until 6 hours before — after that our dispatch handles them case-by-case.

Yes. Our dispatch is live around the clock, and drivers are assigned to cover every time slot — including 3 a.m. airport pickups.

Look at passenger and bag capacity — Sedan fits 3 pax + 3 bags, Minivan fits 7 + 7, Minicoach 16 + 16, Coach 55 + 55. If in doubt, size up — there's no penalty for extra room.

You pick the class; we assign the specific vehicle. For corporate clients we'll accept make/model preferences when a vehicle of that kind is in our fleet.

Yes. Add them during booking — €5 each, per leg. We have both forward-facing seats (for toddlers 0-4) and boosters (4-12).

Securely online at booking by card (Visa / Mastercard) through our payment processor with 3-D Secure. Both EUR and USD are accepted. Corporate clients can also arrange monthly invoicing.

No — payment is taken securely online at booking by card in EUR or USD, with 3-D Secure verification. There is no cash or on-arrival option. No gratuity is expected but always appreciated.

Automatically for every online payment. For corporate clients we offer consolidated monthly invoicing with cost centres and PO numbers.

Yes. The price quoted at booking is the price you pay. No surge, no per-kilometre charges, no airport fees added later. The only thing that changes the price is if you add extras.

Airport pickups include up to 60 minutes of waiting after landing, free. Non-airport pickups include 15 minutes. Beyond that, waiting is charged at €15 per hour.

No. Fuel, tolls, parking, and the driver's share are all included in the quoted price.

Inside the arrivals hall with a sign bearing your name or booking reference. Exact meeting point for each airport (TBS, KUT, BUS) is sent with your confirmation email.

We monitor every flight automatically. If it's delayed, your driver stays — no extra charge. If it's cancelled entirely, your booking is rescheduled or refunded free of charge.

Same system — the driver arrives before your revised landing time. We start tracking when your flight departs its origin.