A dispatcher is on the line.

One dispatch desk. Four ways to reach it. Always a human.

Popular Taxi Tbilisi runs a single dispatch desk — one team handles every incoming booking, change, route question, flight-delay shift, and late-night emergency across every corner of Georgia. There is no offshore support centre, no voice menu tree, no chatbot. Phone, WhatsApp and email are all staffed round the clock; email has a same-business-day SLA while phone and WhatsApp typically respond within five minutes.

Which channel to use

If you already know the route, date and group size, skip the form: the booking widget quotes every vehicle class upfront in under a minute. If you have a last-minute change to an existing booking — a flight delay, a pickup shift, an added stop — message the WhatsApp number; that’s the fastest. Anything that needs documents, invoices, or a conversation (corporate retainers, multi-leg itineraries, unusual groups, embassy or event work) goes best through email so we can attach the reply.

Office, meetings, hours

The office in Tbilisi is available by appointment for in-person meetings with corporate accounts, event organisers and press. For walk-in travellers we do not staff a public counter — bookings and support all happen digitally, which is why the response times are faster than a desk-based operation. Dispatch hours are 24/7 year-round; the team rotates through shifts so someone is always live.

Press, partnerships, corporate

Editorial requests, interviews, partnership coverage, and corporate enquiries each have their own inbox (surfaced in the meta grid above). Corporate travel has a dedicated retainer model — named drivers, monthly consolidated invoicing in EUR or USD, a single dispatcher who owns the account. For one-off executive transfers, the standard fixed-price rate applies with no commitment.

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